Return and Refund Policy

**Terms for Exceptions and Returns**

If your product falls under one of the exceptions above, you must notify us within three (3) days of delivery.

- **Condition of Return:** The product must be unused and in its original packaging. We will require photographic evidence of the damage or the incorrect item received.

- **Reason for Return:** Only damaged items or items sent due to our shipping error are eligible for replacement or store credit.

**To Initiate a Claim for a Damaged or Wrong Product, Please Follow These Steps:**

1. **Contact Customer Service:** Send an email to sales@skingloelixirs.com within 3 days of receiving your order.

2. **Subject Line:** Use the subject line: CLAIM: Order # [Your Order Number]

3. **Include the Following:**

   - Your full name and order number.

   - A brief description of the issue (e.g., "Received a broken bottle of Brightening Serum").

   - Mandatory: Clear photo(s) showing the damage or the incorrect item you received.