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    • Home
    • Products
    • Product Information
      • Collagen Serum
      • Correcting Serum
      • Eye Brightening Cream
      • Golden Glō Tallow Balm
      • Vitamin C Spray
    • Shop
    • Shop by Concern
    • FAQ
    • Questions & Rituals
    • BLOG
    • About

  • Home
  • Products
  • Product Information
    • Collagen Serum
    • Correcting Serum
    • Eye Brightening Cream
    • Golden Glō Tallow Balm
    • Vitamin C Spray
  • Shop
  • Shop by Concern
  • FAQ
  • Questions & Rituals
  • BLOG
  • About

Frequently Asked Questions

Q: Is everything truly natural?

A: Yes. We use only natural, minimally processed ingredients.


Q: Is this safe for sensitive skin?

A: Our formulas are designed to be gentle and free from common irritants.

Q: Can I use these products if I have sensitive skin?

A:  Yes! Our Vitamin C Spray is specifically formulated to brighten and balance sensitive, redness-prone skin. Additionally, our Brightening & Correcting Serum is designed to calm redness and inflammation. 

Q: Do I need to wear sunscreen with these products?

  • Vitamin C Spray: Yes, SPF is essential during the day as Vitamin C can increase sun sensitivity.
  • Brightening & Correcting Serum: Yes, follow with SPF for daytime use.
  • Ocean Glō Collagen Serum: While not strictly required by the formula, daily sun protection is always recommended as a preventative practice.

Q: Do you use any synthetic chemicals?

A: Never. Our products are completely free from synthetic additives.

Q: How often should I use it?

A:    Daily use is recommended, morning and night, or as needed for dry areas.  

Q: How long before I see results?

A:  Many users notice brighter, more nourished skin in 2–4 weeks. 

Q: Can I use this with other skincare?

A:   Absolutely—our products layer beautifully in most routines. 

Q: Can I use this with other skincare?

A:   Absolutely—our products layer beautifully in most routines. 

Q: Can I use Beef Tallow Cream on my face?

A:  Yes! Our cream is gentle and non-comedogenic, safe for face, neck, hands, and body. 

Q: How should I store my Skin Glō Elixirs?

A:  Because our formulas are hand-blended in small batches with natural ingredients, they should be stored away from direct heat and sunlight to maintain their potency. 

Q: What is the shelf life of these products?

A:  To ensure you are getting the most effective treatment, we recommend the following use-after-opening guidelines:

  • Ocean Glō Collagen Serum: Use within 4 months.
  • Vitamin C Spray: Use within 45–60 days.

**Copyright © 2025 Skin Glo Elixirs - All Rights Reserved**


**Return & Refund Policy (Final Sale)**


Due to the nature of our luxury, personalized skincare products, and for hygiene and safety reasons, all sales of Skin Glo Elixirs are considered final and non-refundable. We do not accept returns or offer refunds for reasons such as a change of mind, dissatisfaction with the results, or an incorrect item selection by the customer.


**Exceptions (Damaged or Wrong Product Only)**


The only exceptions to this Final Sale policy are if you receive a product that is:


1. **Damaged in Transit:** The product arrived broken, leaking, or otherwise unusable.

2. **Wrong Product Shipped:** You received a product other than the one you ordered.


**Terms for Exceptions and Returns**


If your product falls under one of the exceptions above, you must notify us within three (3) days of delivery.


- **Condition of Return:** The product must be unused and in its original packaging. We will require photographic evidence of the damage or the incorrect item received.

- **Reason for Return:** Only damaged items or items sent due to our shipping error are eligible for replacement or store credit.


**To Initiate a Claim for a Damaged or Wrong Product, Please Follow These Steps:**


1. **Contact Customer Service:** Send an email to sales@skingloelixirs.com within 3 days of receiving your order.

2. **Subject Line:** Use the subject line: CLAIM: Order # [Your Order Number]

3. **Include the Following:**

   - Your full name and order number.

   - A brief description of the issue (e.g., "Received a broken bottle of Brightening Serum").

   - Mandatory: Clear photo(s) showing the damage or the incorrect item you received.


Please note that each person's skin is unique, and reactions to topical products can vary significantly.


**Individual Results and Reactions:** While we formulate our products with high-quality, gentle, skin-loving ingredients, we cannot guarantee how any specific product will interact with your individual skin type, conditions, or sensitivities. 


**Product Testing:** We have taken special care to test our products with a large, diverse group of volunteers, and these trials have shown no adverse reactions.


**Your Responsibility:** As the consumer, it is your responsibility to:


- **Review Ingredients:** Carefully read the complete list of ingredients provided on our packaging and website to ensure you do not have any known allergies or sensitivities to any component.

- **Patch Test:** We highly recommend performing a patch test on a small, inconspicuous area of your skin (such as behind the ear or on the inner arm) before using the product extensively. Discontinue use immediately if irritation occurs.


**Liability:** By purchasing and using Skin Glo Elixirs products, you acknowledge that we are not responsible for any allergic reactions, sensitivities, or adverse effects resulting from product use. If you have a known skin condition or allergy, please consult with a healthcare professional before use.

  • Collagen Serum
  • Correcting Serum
  • Eye Brightening Cream
  • Golden Glō Tallow Balm
  • Vitamin C Spray

SkinGlo Elixirs is a return to real skincare

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